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The wonderful @bethanar is talking about lessons from a development of Jisc's Library Support Services. They started from a position of a confusing user experience and fragmented systems #UKSG18Permalink On Internet Archive
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The redesign started with livery changes but this didn't touch the core user experience. As Borg says. "UX is about more than UI." #UKSG18Permalink On Internet Archive
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Advice from starting a project as a Lean / Agile project: just because your original project plan doesn't work, that doesn't mean that the project won't work. Revise and resubmit #UKSG18Permalink On Internet Archive
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Not being where you thought you'd be with a project six months ago is not necessarily failure #UKSG18On Internet Archive