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I'm locked out of one of my Google accounts and am now in some Kafkaesque limbo where I have to interpret the sounds in a Lynchian backwards-talking nightmare audio recording like this: youtube.com/watch?v=chCyzi0SKl8
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The only videos addressing this on YouTube are in Hindi and are equally incomprehensible to me. youtube.com/watch?v=7ZwrD0GXSuU
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After much research and a phonecall to the university's IT department, I've learned that this email address doesn't actually have a Google account but Google thinks it does because someone shared a Google Drive document with it.
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So I'm not able to create a new account because Google thinks there's already an account with that email address and I can't access the Google Drive document because there's no actual account for me to log in to.